Last updated: November 10, 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website or interact with our services (the “Services”). The Services are operated by 24/7 Propane and powered in part by third-party platforms such as Shopify.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.

Information Collected Automatically (Device Information)

When you visit the Site, we may collect:

• Web browser type
• IP address
• Time zone
• Cookies installed on your device
• Pages visited
• Interaction behavior
• Referring websites or search terms

Information You Provide

When you interact with us, we may collect:

• Name
• Email address
• Phone number
• Billing and shipping address
• Transaction and purchase history
• Payment details (processed securely via third-party providers)
• Communications with us (messages, inquiries, support requests)

Additional Data Collected

We may also collect:

• Account details (if applicable)
• Shopping behavior (cart, wishlist, purchases)
• Preferences and usage data
• Device and connection data

PERSONAL INFORMATION SOURCES

We collect data from:

• You directly (forms, purchases, communications)
• Automatically via cookies and tracking technologies
• Service providers (e.g., Shopify, payment processors)
• Partners or third parties

SMS COMMUNICATIONS AND CONSENT (A2P COMPLIANT)

By providing your phone number and opting in, you consent to receive SMS messages from 24/7 Propane.

These messages may include:

• Service confirmations
• Delivery notifications
• Appointment reminders
• Customer support communications
• Service updates
• Promotional messages (only if you opt in)

Message frequency may vary.

To opt out, reply:

STOP

For assistance, reply:

HELP

Message and data rates may apply.

HOW WE USE YOUR PERSONAL INFORMATION

We use your information to:

• Provide, operate, and improve our services
• Process orders, payments, and deliveries
• Communicate with you (support, updates, confirmations)
• Send marketing communications (if consent is provided)
• Personalize your experience
• Prevent fraud and enhance security
• Comply with legal obligations

SHARING YOUR PERSONAL INFORMATION

We may share your data with:

• Shopify (platform provider)
• Payment processors
• Hosting providers
• CRM systems
• Marketing and analytics platforms
• Service providers supporting our operations

We do not sell your personal information.

NO SHARING OF SMS OPT-IN DATA (REQUIRED FOR A2P)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors for support services (e.g., customer service).

All other use excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SHOPIFY & THIRD-PARTY PROCESSING

Our store may be powered by Shopify. Shopify may process your data to:

• Provide and improve services
• Support secure transactions
• Enable personalized experiences

You can review Shopify’s privacy practices here:
https://privacy.shopify.com

MARKETING & ADVERTISING

We may use your data to:

• Send promotional emails or SMS (with consent)
• Show relevant ads based on your activity
• Improve marketing performance

You may opt out at any time.

SECURITY AND FRAUD PREVENTION

We implement safeguards including:

• SSL encryption
• Secure payment processing
• Access control systems
• Monitoring for suspicious activity

However, no system is completely secure.

COOKIES & TRACKING TECHNOLOGIES

We use cookies to:

• Improve website functionality
• Analyze user behavior
• Support marketing efforts

You can manage cookies via your browser settings.

YOUR RIGHTS

Depending on your location, you may have the right to:

• Access your personal data
• Request correction
• Request deletion
• Request data portability
• Opt out of targeted advertising
• Withdraw consent

To exercise your rights, contact us.

DATA RETENTION

We retain personal information only as long as necessary to:

• Provide services
• Maintain records
• Comply with legal obligations
• Resolve disputes

CHILDREN’S DATA

Our services are not intended for individuals under 18, and we do not knowingly collect data from minors.

INTERNATIONAL TRANSFERS

Your data may be processed outside your country. When applicable, we use legally approved transfer mechanisms.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Updates will be posted on this page.

CONTACT INFORMATION

24/7 Propane
Phone: (786) 290-3000
Email: [email protected]

Address:
1005 NW 119th St
Miami, FL 33168
United States